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Housing Helpline (HH) and Outreach Coordinator

Website Orange County Housing Department

General Description
The work is primarily responsible for leading the Housing Helpline team that provides housing service referrals and Coordinated Entry for people experiencing housing crisis or homelessness, respectively. Additionally, this position will be the primary contact with the area Faith Community in an effort to coordinate support and services from community churches, temples, mosques and/or synagogues. One of these vital services will be the furnishing and staffing of “Cold Weather Cots” for people experiencing homelessness on the occasion of overnight sub-freezing temperatures.

An employee in this class works within the Orange County Partnership to End Homelessness OCPEH) Division, which provides information and resources for people to maintain their housing or obtain new housing when they are experiencing a housing crisis. An employee in this class will collaborate extensively with staff in the Housing Choice Voucher and Eviction Diversion Divisions, as well as other members of the Housing Department team.

Work is performed under the general direction of the OCPEH Manager with considerable leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is required of this position. Position does related work as required.
* A background check is required.

Full Performance of Knowledge, Skills, Abilities
Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.


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