Compliance Monitor, Rental Asset Management

Position Title
Compliance Monitor, Rental Asset Management

Overview
At NCHFA, we provide safe, affordable housing opportunities to enhance the quality of life of North Carolinians. We are a self-supporting public agency that, since its creation by the General Assembly, has financed more than 310,700 affordable homes and apartments.

Residency
Must be a resident of North Carolina

Location
Remote/Hybrid allowed

Group
Rental Programs

In-office Requirements
Occasional in office as required

Grade Level / Salary Range
NC13 / $57,220 – $69,737

Main Objectives

1. Desk Audits

• Reviews documentation provided by property owners/management agents on non-complex properties to determine compliance with program requirements such as income limits, rent restrictions and tenant eligibility.
• Identifies non-compliance issues and makes recommendations for corrective action.
• Communicates with property owners/management agents regarding compliance status and needed corrective action.
• May assist in the training and mentoring of new or junior staff. as it relates to desk audits.

2. Property & Unit Physical Inspections

• Performs on-site inspections of non-complex properties and units to determine compliance with program requirements and inspection standards related to overall condition, safety, sanitation, maintenance and repairs. Involves some overnight travel.
• Identifies inspection non-compliance, makes recommendations for corrective action.
• Communicates with property owners/management agents regarding inspection compliance status and any needed corrective action.
• May assist in the training and mentoring of new or junior staff as it relates to on-site inspections.

3.  Asset Management System (AMS) Data Integrity

• Monitors data integrity of AMS data fields in the course of performing desk audits and on-site inspections, focusing on accuracy and completeness, consulting with senior team members, as needed.
• Identifies AMS data discrepancies, makes recommendations for corrective action for approval by senior team members or supervisor.
• Communicates with property owners/management agents regarding data integrity issues and any needed corrective action.
• May assist in the training and mentoring of new or junior staff as it relates to data integrity.

4.  Regulatory Compliance and Reports

• Stays abreast of regulatory requirements in the course of performing desk audits and on-site inspections, focusing on compliance with regulatory documents such as the Qualified Allocation Plan (QAP), Land Use Restriction Agreement (LURA), and HOME written Agreement, to ascertain compliance with requirements imposed by each funding source.
• Reviews Annual Owner Certifications (AOCs), and other data and documentation uploaded into the Asset Management System (AMS) related to property specific household eligibility, household incomes, rents charged to tenants, and utility allowances to determine if regulatory requirements are being followed.
• Identifies regulatory issues, makes recommendations for corrective action to restore compliance.
• Communicates with property owners/management agents regarding regulatory compliance issues and any needed corrective action.
• May assist in the training and mentoring of new or junior staff as it relates to regulatory compliance.

5.  Technical Assistance

• Provides technical assistance on asset management and general rental compliance topics of a basic or fundamental nature related to regulatory requirements, property operations best practices, and NCHFA data and documentation requirements via providing telephone or written correspondence, as well as engaging with participants at trainings and meetings.
• Participates in discussions with team members related to technical assistance, relying less on senior team members and supervisors to provide the solution, but rather have them validate the proposed course of action, prior to implementation.
• Communicates with property managers/property owners regarding technical assistance of a basic or fundamental nature.

6.  Training design, content creation and facilitation

• Participates in training planning and content creation for property owners, management agents and stakeholders on asset management and general rental compliance topics such as regulatory requirements, property operations best practices, and NCHFA data and documentation requirements by attending training planning meetings, participating in the training design and scoping, contributing to creation of content and materials, and making recommendations to senior team members and supervisor about changes/updates.
• Attends the trainings to increase proficiency of Asset Management policies and procedures relevant to the training topics and to increase experience working in a training environment.
• Serves as a junior level facilitator, presenting training on policies and procedures on topics that are basic or fundamental and answers general noncomplex questions as it relates to the applicable training topics.
• Prepares to participate in training by reading compliance manual, actual practice participating in training, and from mentoring from Senior team members.

7.  Focus Areas

Focus areas include physical inspections / construction/building code, financial statement review and analysis, financial processing (rents and reserves), coordinates public training events, updating of  policies / procedures, reviewing management documents, approving utility allowances, performing federal reporting, reviewing annual owner certifications, monitoring  Supportive  Housing, and workouts of troubled properties, which are essential to the team to carry out regulatory obligations imposed by funding sources, and promotes regulatory compliance of partners.

• Uses good understanding of the fundamental requirements of all focus areas.
• Uses intermediate proficiency in specific focus areas by contributing to a focus area assigned, continuing to learn, take courses, and utilize resource material based on a training plan provided by the supervisor.
• Works as a contributor in specific focus areas for which there is aptitude and affinity, as assigned by supervisor.

Physical Requirements:

• Walk and stand for extended periods (sometimes)
• Work outdoors in varying weather conditions (sometimes)
• Climb steps (occasionally)
• Kneel and crouch (occasionally)
• Lift or carry training materials up to 50 pounds (rarely)

Reference for Frequency:

Rarely: 0 to 10%

Occasionally: 10-25%

Sometimes:  25-50%

Often: 50-75%

Frequently: >75%

Education & Experience*

Bachelor’s Degree in Business Administration, Real Estate, Finance/Accounting or a related field and 2+ years of experience in the Fundamentals of affordable rental housing, such as: affordable rental housing management, occupancy compliance, asset management, and rental housing physical inspections.

*Will consider an equivalent combination of relevant education and experience

Required Certifications:

• One or more Tax Credit Certification

Preferred Certifications:

• Rural Development Certification
• Section 8 Certification
• Blended Compliance Certification
• NSPIRE Certified
• Fair Housing Certification

Preferred Classes:

• LIHTC Compliance 101
• LIHTC Advanced Compliance
• Fair Housing (generic)
• DHHS Targeting and Key
• Supportive Housing Compliance
• Financial Statement Analysis

Knowledge, Skills, & Abilities

• Ability to travel across the state sometimes staying overnight
• General knowledge of Federal (HUD and RD) and state affordable rental housing regulations, HUD occupancy requirements, HUD physical condition standards, Fair Housing, and additional requirements depending on assigned focus area(s).
• Intermediate knowledge Excel, Microsoft Word, Excel, Outlook; good knowledge of PowerPoint.
• Solid written and verbal communication skills and proven ability to work in a team environment.
• Strong time management skills and attention to detail (including thoroughness and accuracy).
• A valid drivers’ license is required

Salary is commensurate with relevant education and experience

Benefits

Major Medical > Dental> Vision> Health Care FSA> Dependent Day Care FSA> Cancer> Critical Illness> Disability (long and short-term) > Voya Travel Assistance> Term Life> Accidental Death & Dismemberment> Accident> Voluntary 401k & 457> Teachers’ and State Employees Retirement System (PENSION!) > Continuing Education> Professional Development> Annual Longevity Check (at service milestones)

Paid Time Off: 12 holidays + Accrued Vacation> Sick> Personal> Community Service/Parental> Personal Observance> Bereavement>FMLA> Family Illness Leave> Paid Parental Leave

Job Number

424

Closing Date

Open Until Filled

Resume

Required