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The PATH (The Projects for Assistance in Transition from Homelessness) Case Manager position operates within the IRC’s PATH team. The Case Manager is responsible for overall case management of assigned guests. S/he will work in partnership with housing first and permanent supportive housing programs; provide guest-directed and recovery-oriented services; and assertively work to improve access to employment, benefits, and mental health/medical services. The PATH Case Manager must be able to work in the community and meet people experiencing homelessness in non-traditional, unstructured environments.

The PATH Case Manager reports directly to the PATH Team Leader.

Position Responsibilities:

  • Provides case management for guests within the PATH program, including linkage, monitoring, referral service planning, advocacy, crisis intervention, intake, discharge planning, and related duties
  • Provides assistance seeking benefits, housing, and community services
  • Participates in on-call duties
  • Performs duties relative to guest care. The duties must conform to recognized treatment modalities and program objectives according to standards and guidelines set forth by governing bodies.
  • Maintains responsibility for guest progress while assigned as case manager, and must ensure continuity of care, as well as appropriate disposition of cases.
  • Prioritize competing demands, projects and/or assignments to meet outcomes and designated timelines.
  • Maintain accurate and timely records of activities and provide regular reports to PATH Team Leader
  • Follows program policies and procedures and follows appropriate standards of care
  • Works cooperatively with the PATH team and broader IRC staff
  • Attends required trainings, programs, and community meetings as assigned
  • Continually works to assure the welcoming atmosphere and hospitality of the IRC while also maintaining appropriate professional boundaries
  • Maintains guest confidentiality, including all records, reports, and notes related to guests
  • Positively represent the IRC in all interactions with guests, volunteers, and the general community
  • Will be required to drive daily for meetings and visits with guests. Will work in varied home and community environments based on assigned caseload.
  • Outreach activities that often involve moderate physical activity and engaging with clients in non-traditional settings such as tent encampments, heavily wooded areas, abandoned buildings, etc.

Minimum Required Qualifications:

  • Bachelor’s degree in Social Work, Psychology, or a health-related field with two or more years of post-degree experience working in behavioral health or community organization
  • Direct service experience with and understanding of chronically homeless persons with serious mental illness or co-occurring diagnoses with substance abuse
  • Detail-oriented, highly organized, able to manage multiple tasks and priorities, and independently set and meet goals and deadlines
  • Open to constructive feedback and able to adjust work style accordingly
  • Passion for the mission of the Interactive Resource Center
  • Knowledge of issues related to poverty, homelessness, mental illness, trauma, substance abuse, health issues, etc.
  • Excellent active listening and crisis intervention skills with the ability to exercise and model good judgment
  • Ability to move freely around Guilford County in order to meet guests, collect documents, etc.
  • At all times, maintains a valid driver’s license, observes traffic laws, and practices safe driving when transporting guests
  • Maintains a functional, registered vehicle for transporting guests

Preferred Qualifications

  • Either direct experience with homelessness and/or poverty or deeply personally impacted by homelessness and/or poverty
  • Understanding of social justice work and community change work
  • Appreciation of and contribution to diversity of organization
  • SOAR certified
  • Bi-lingual (Spanish and English)

Schedule and Salary:

This is a full-time, non-exempt position; evening and weekend hours will be necessary to fulfill duties. Travel will be required.

Compensation: $39,000 per year

The IRC is a social justice-oriented, grassroots non-profit that works with people experiencing homelessness, addressing both individual needs and structural contributors to homelessness. We are committed to participatory decision-making practices. Please visit our website ( and facebook page ( for more information about us.

To apply for this position:

  1. Send a PDF of your resume and cover letter via email to
  2. Subject line should read: IRC PATH Case Manager position
  3. Cover letter may be addressed to Allyson Clark, PATH Team Leader
  4. Please no phone or email inquiries regarding the status of your application

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