For the last 26 years, CASA has provided affordable housing in the Triangle for those at risk of homelessness. Grounded in the belief that the solution to homelessness is housing, CASA owns and manages more than fifty multi-family properties that provide a place to live for veterans, individuals with disabilities, and those in the workforce who struggle to afford housing. CASA tenants pay approximately 30% of their income in rent, giving them an opportunity to live successfully. Since the acquisition of its first property in Raleigh in 1993, CASA has grown to more than 500 units in Wake, Durham, and Orange counties, with further growth in the Triangle anticipated.
CASA is a 501(c)(3) nonprofit organization governed by a 12-person Board of Directors, with a 27-member staff and an operating budget of $4.4 million. CASA is funded through rental income, philanthropic gifts, and local, state, and federal government. CASA’s leadership recently evaluated their succession strategy and are looking to grow their team and build bench strength to prepare the organization for the future.
To learn more, visit CASA’s website: www.casanc.org
THE LEADERSHIP OPPORTUNITY
CASA is a high-functioning, forward-thinking organization that has invested in building a strong staff dedicated to its mission. CASA’s culture is one where employees look forward to coming to work every day; more than one-third of the staff have been with CASA for over ten years.
The Director of Property Management is a new position that will report to the Chief Operations Officer. He or she will manage two direct reports – the Facilities Director and the Housing Director – who lead established maintenance and leasing teams totalling 15-20 people. The successful candidate will be a self-starting, systems-minded strategic thinker who is excited by CASA’s mission.
The Director of Property Management will be called upon to fulfill the following key responsibilities:
- Operations Management: Coordinate and align the activities of leasing and maintenance to ensure operational and financial efficiencies, high quality property management, and outstanding customer service. Monitor property financial performance goals by tracking turns, vacancies and lease-ups; make adjustments and recommendations and participate in the annual budgeting process. Collaborate with CASA’s real estate development team to plan for the onboarding and disposition of properties. Ensure compliance requirements are met.
- Systems Evaluation and Implementation: Assess property management systems and team structure and adjust as needed to support CASA’s portfolio. Recommend new policies and procedures to enhance operational abilities. Utilize a team approach to develop and implement systems that ensure high quality property management services.
- Supervision and Staff Development: Supervise the property management directors and support a supervision framework for all managers in the department. Coach staff, instilling a collaborative leadership culture within property management. Promote cross-department collaboration and team-building. Develop and oversee individual and team workplans in support of priorities and goals.
- Strategy: Identify strategic priorities and develop team goals, expectations, and benchmarks for success for all property management activities. Collaborate with housing development, finance, fund development, and management to further agency strategies.
ATTRIBUTES OF THE DIRECTOR OF PROPERTY MANAGEMENT
The Director of Property Management must demonstrate a firm commitment to and passion for CASA’s mission and vision. In addition, he or she should demonstrate a variety of attributes, including:
- The ability to lead, coach, inspire, support, and motivate a team of diverse individuals with multiple functional responsibilities.
- An entrepreneurial mindset with the ability to think strategically while managing tactically.
- Process orientation with experience creating and improving upon systems.
- Excellent interpersonal skills that can be applied to develop and maintain relationships with internal and external stakeholders including members of the property management team, other CASA departments, vendors, tenants, financial partners, elected officials, professional advisors, and contractors.
- The ability to multi-task, prioritize, organize, and plan projects and schedules to meet deadlines and achieve desired outcomes.
- A willingness to seek out information and resources to work through complex problems.
- The ability to make sound business decisions in line with CASA’s mission.
- Strong problem solving and conflict mitigation and resolution skills.
SKILLS AND QUALIFICATIONS
The ideal candidate will possess the following required qualifications:
- Six to eight years related experience in operations (preferably in property management, real estate development).
- Five years or more supervisory experience with direct responsibility for hiring, training, goal-setting, performance assessment, and other staff management functions.
- Experience analyzing financial information and preparing and tracking budgets.
- Experience working with an organization in growth mode.
- Demonstrated project management skills and experience.
- Mastery of Microsoft Excel and Word.
- A bachelor’s degree or higher from an accredited college/university.
The ideal candidate will also have the following preferred qualifications:
- Knowledge and understanding of the affordable housing landscape.
- Experience with multi-family property management activities including leasing, maintenance, work orders, and rent roll.
- Demonstrated adherence to compliance and code regulations.
- Technology savvy with experience using Podio and Property Boss, or comparable software tools.
- Exposure to or experience working with a mission-driven non-profit.
Armstrong McGuire & Associates, based in Raleigh, NC, is conducting this search in partnership with CASA’s senior leadership team. To apply, click on the link to the CASA Director of Property Management position profile at ArmstrongMcGuire.com/apply. You will see instructions for uploading your cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered. In case of any technical problems, contact firstname.lastname@example.org. No phone calls, please, and no applications will be accepted by email.
Review of candidates will begin in April 2018 and continue until the position is filled. Salary is commensurate with candidate experience and size of CASA’s operating budget. Benefits include health, dental, and life insurance, short-term disability, a flexible spending plan, SIMPLE IRA retirement plan, 12 paid holidays, and accrued vacation and sick time.
CASA is an Equal Opportunity Employer.